At Medien, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services (collectively, the "Services").
By using our Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
We may collect the following types of information when you use our Services:
Personal Information: This may include your name, email address, phone number, age, gender, account information, and other information that you voluntarily provide when creating or using your account.
Device and Usage Information: We may collect information such as your device type, operating system, application version, IP address, device identifiers, and information about how you use our Services. This information helps us maintain, secure, and improve our Services.
Medical and Wearable Device Data: If you connect a compatible medical or wearable device, such as a medical ring, our application may collect information transmitted by that device. This information may include health-related measurements or other readings provided by the connected device. Such information is used to provide the features and services of the application.
We only access information from compatible devices where the necessary permissions have been granted by you.
We may use the information we collect for the following purposes:
• To create and manage your account.
• To provide and operate our Services.
• To connect and communicate with compatible medical or wearable devices.
• To display and process information received from connected devices.
• To provide customer support and respond to your requests.
• To maintain and improve the performance and functionality of our Services.
• To detect, prevent, and address security issues, fraud, or misuse.
• To comply with applicable laws and legal obligations.
Our website may use cookies and similar technologies to improve your browsing experience, maintain sessions, remember preferences, and understand how our website is used.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
We do not sell, rent, or trade your personal information to third parties.
We may share information with trusted third-party service providers who assist us in operating our Services. These providers may include hosting providers, cloud service providers, analytics providers, notification services, database providers, and technical service providers.
These service providers may only process information as necessary to provide services to us and are expected to take appropriate measures to protect your information.
We may also disclose information when required by law, legal process, or a valid request from a governmental authority, or when reasonably necessary to protect our rights, users, property, or the security of our Services.
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
We retain your personal information only for as long as reasonably necessary to provide our Services, maintain and operate your account, provide customer support, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce our agreements, maintain security, and comply with applicable legal and regulatory requirements.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
When you request deletion of your account, we will delete or anonymize your personal information within a reasonable period, unless we are required or permitted by applicable law to retain certain information.
Some information may remain temporarily in secure backups after account deletion. Such information will be deleted or overwritten in accordance with our normal backup and security procedures.
Information that is no longer required will be securely deleted, anonymized, or otherwise disposed of.
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of your account and personal information.
• Withdraw consent for certain types of data processing.
• Opt out of non-essential marketing communications.
To exercise any of these rights, please contact us at support@Medien.my.
You may request deletion of your Medien account and associated personal information at any time by contacting us at support@Medien.my.
We will process valid account deletion requests within a reasonable period. Personal information associated with the account will be deleted or anonymized, except where certain information is required to be retained for legal, regulatory, security, fraud prevention, or other legitimate purposes.
If certain information must be retained for legal or legitimate business purposes, we will retain only the information necessary for those purposes and will delete it when the applicable retention period ends.
Our Services may contain links to third-party websites or services that are not operated or controlled by us.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.
When we make changes, we will publish the updated Privacy Policy on this page and update the effective date where applicable. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Medien
Email: support@Medien.my
Address: 105-07-06 Hexagon Tech Park,
Jalan Gurdwara,
Georgetown, Penang 10300,
Malaysia